An analysis conducted last April indicated that between 135
and 175 callers tried to reach 311 between 5 and 7
p.m. This means that an
additional 700 to 800 customers a week or more than 3,000 additional customers
a month could be served in the extra two hours. The MC311 CSC
already remains open extra hours during weather emergencies or other
significant incidents.
Since the CSC opened,
call volume has averaged 40,000 calls per month. The 311 web portal, which allows residents to
find answers and check on the status of service requests, has consistently
averaged 25,000 views per month and can be accessed around the clock.
To reach the call center, dial 311, or 240-777-0311 or TTY
240-773-3556, or visit the website.
