Thursday, August 18, 2022

MCDOT's Go Montgomery! Transportation Newsletter - Thursday, Aug. 18, 2022


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lownoemissionbus

Montgomery County Wins Nearly $15 Million ‘Low or No-Emissions’ Award for the First Hydrogen Electric Bus Project on the East Coast

MCDOT has won a competitive grant award of nearly $15 million from the United States Department of Transportation’s Federal Transit Administration (FTA) for the purchase of 13 new hydrogen fuel cell buses and the construction of a green hydrogen fueling site at the David F. Bone Equipment Maintenance Transit Operations Center in Gaithersburg. The project will be the first public transit application of green hydrogen on the East Coast.

The award, from FTA’s Low or No Emission Vehicle Program, makes the County a leading adopter of this clean technology.

The award will enable the replacement of 13 diesel-fueled buses in the County’s Ride On fleet with zero-emission, hydrogen-electric powered buses. The project advances the County’s goal to reach net zero carbon emissions by 2035. It reduces annual emissions by 640 tons while ensuring reliable and sustainable bus service. Learn more here.


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Classes for Adults to Learn Basic Bicycle Skills and Training Will Be Available in September, October and November

The Washington Area Bicycle Association (WABA), in collaboration with MCDOT, this fall will continue its series of classes to teach adults how to ride bicycles—and how to do it safely. 

Each class begins at 10 a.m. and lasts for three hours. The classes are open to residents 18-and-over who have never previously ridden a bike or who have not done so in a long time.

Advance registration is required to participate. The cost of each class is $10 for Montgomery County residents. There is no charge for WABA or Capital Bikeshare members. Classes are limited to 25 people and often fill up quickly. Bicycles and helmets will be provided. To view upcoming dates and locations, click here.


fareshareonbus

Montgomery County ‘FareShare’ Program Can Help Commuters with Monthly Travel Expenses If They Use Public Transit or Vanpools

Commuters working in Montgomery County can get reimbursed up to $280 a month for using public transit, or vanpooling, by asking their employers to set up a transportation benefits program. MCDOT’s “FareShare” program offers reimbursements to local businesses for their employees’ costs for commuting to work by public transit—and the money is tax-free.

In addition to vanpools, the program could cover expenses incurred by commuters using Ride On bus, Metrobus, Metrorail or MARC train to commute to and from a workplace within Montgomery County.

Businesses looking to implement or expand a transportation benefit program must commit to covering the first $25 per month of travel costs for employees who use buses or vanpools. The County will cover expenses over the initial $25, up to $280 a month. The full subsidy could be as high as $3,360 per year, per employee. It is tax-free for both the employee and the employer. Learn more here.


hearingmeeting

Virtual Hearing on the Proposed Abandonment of Right-of-Way on Kensington Boulevard in Wheaton to be Held on Thursday, Aug. 25

MCDOT will hold a virtual public hearing on the proposed abandonment of a portion of the public right-of-way on Kensington Boulevard from East Avenue towards Veirs Mill Road in Wheaton. This hearing was postponed from Tuesday, Feb. 22. The public will have an opportunity to provide written or oral testimony. 

Online registration is required by 5 p.m., Friday, Aug. 19 to attend. Learn more here.


greatsenecacorridor

Public Invited to Virtual Meeting on the Great Seneca Plan on Tuesday, Sept. 13 Between 5:30 p.m. – 7:30 p.m.

The meeting will provide a chance for residents to provide feedback on what they love about working or living in the Great Seneca corridor area, discuss and share ideas that will help create a shared vision for the area and inform the recommendations for the Great Seneca plan. Online registration is required to attend. Residents can also provide feedback through an online questionnaire.

The Great Seneca area of Montgomery County consists of the area that surrounds the Shady Grove Adventist Hospital and the Universities at Shady Grove, as well as the National Institute of Standards and Technology (NIST) and the Londonderry, western Quince Orchard, Rosemont and Oakmont neighborhoods.


heatmapping

Volunteers Map Heat Islands in Montgomery County

More than 100 residents criss-crossed Montgomery County with high-tech thermometers mounted on their cars, to map out which parts of the county are the hottest. It’s part of a national effort to better understand urban heat islands and focus more resources on areas that are sweltering. Read the DCIST article here.


evchart

Electric Vehicle Ownership Bringing a Charge to Montgomery County

The electric vehicle market is growing rapidly in Montgomery County. As of June 2022, there were 16,618 plug-in vehicles registered in the County, with 10,939 of those full battery-electric vehicles.  Over the past two years, the number of plug-in vehicles on the road has increased by 60 percent. Learn more here.


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‘High Road Economic Inclusion Framework for an Equitable Climate-Ready Economy’ Report Addresses Climate Change, Equity and Economic Development

The Montgomery County Department of Environmental Protection, in partnership with other County departments, agencies and community business stakeholders, has completed the High Road Economic Inclusion Framework for an Equitable Climate-Ready Economy report that lays out a set of integrated strategies addressing climate change, equity and economic development.  Learn more here.


hovlane

HOV Privileges Will End Soon in Maryland for Drivers of Electric Vehicles

As of Friday, Sept. 30, the state’s HOV sticker program will end, according to the Motor Vehicle Administration’s website. Under the program, drivers of plug-in or hybrid vehicles, titled and registered in Maryland, have been allowed to use the lanes regardless of the number of passengers. 

Read the WTOP article here.


METRO NEWS

wheatonmetrorelocatebusbays

Starting Monday, Aug. 22 and lasting for approximately 5 months, sections of the bus loop at the Wheaton Metro Station will be closed for a pavement rehabilitation project.

During each phase of the work, a different set of bus bays will be closed, and routes will be served by temporary bus stops or alternative bus bays. The first phase lasts six weeks from Monday, Aug. 22  through Monday, Oct. 3. Learn more here.

Metrorail Weekend Service Adjustments for Saturday, Aug. 20 Through Sunday, Aug. 21

Learn more here.

Rockville Metro Station East Side Closure – Temporary Bus Stop Relocations – Extended Through Early October

The ongoing Washington Metropolitan Area Transit Administration (WMATA) construction and paving work at the Rockville Metrorail station has been extended through at least early October 2022. All bus stops on the East Side will remain closed and temporarily relocated due to this project, which began on Tuesday, June 7. Bus stops have been moved from the east side to either the west side or on the street at MD 355. Wayfinding signs have been placed at the Metro station to help riders locate their bus stops. Learn more here.

Metro is Asking for Reinstatement of More Than 25 Trains

Transit officials proposed a change to their agreement with the Washington Metrorail Safety Commission, seeking to operate as many as 27 more 7000-series trains, in addition to eight already allowed on a single day. Learn more here.


ROAD CLOSURES

Turner Construction Closes a Portion of MD 355/Rockville Pike Southbound Lane and Sidewalk in Bethesda

Beginning on Monday, Aug. 22 through Friday, Sept. 16 the sidewalk and right southbound lane of MD 355/Rockville Pike will be closed from 10 p.m. through 5 a.m., between Pooks Hill Road and Alta Vista Road for construction at the French International School located at 9650 Rockville Pike in Bethesda.

Drivers and pedestrians should travel undistracted through the work zone and be aware of changing vehicular and pedestrian traffic patterns. A 5’ width pedestrian crossing will be available for foot traffic while the sidewalk is closed. For questions contact Doug Gellie at 571-457-9019 or dgellie@tcco.com.


vmtparking

New Study Finds Households with Constrained Parking Drive Fewer Miles

More studies over the years have shown us that the price and availability of parking has a strong influence on people’s travel choices. A new study by a cohort of researchers across North America makes that connection even clearer by drawing a direct line from residential parking ratios to household vehicle miles traveled (VMT). Read the SSTI.us article here.


evtaxcredits

Here are the Cars Eligible for the $7,500 EV Tax Credit in the Inflation Reduction Act

The Inflation Reduction Act, the major climate bill, was signed on Tuesday, Aug. 16, changing the availability of electric vehicle tax credits. Now, only EVs assembled in North America qualify for the credits. Today the US government released a preliminary list of which vehicles currently qualify for the $7,500 EV tax credit. View the list here.


articleemissionscredits

Commuter Apps Trying to Cut Emissions, Boost Equity, Get Federal Funding

Backed by a new federal transportation grant, a University of Maryland engineer is trying to put a price on the tailpipe pollution not emitted when a passenger takes Metro or a bus instead of driving. The project involves beefing up an existing app that commuters in the Washington area can use to get cash rewards when they use transit. Read the Washington Post article here.


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For more information on MCDOT programs and services visit montgomerycountymd.gov/mcdot and subscribe to receive MCDOT news to your email inbox or mobile phone.

August 18, 2022


mcdotonsocial

MCDOT is in the Process of Combining Social Media Accounts

Follow us @MCDOTNow on TwitterFacebook and Instagram.


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Back to School Safety 

Whether children walk, ride their bicycle or take the bus to school, it is extremely important that they take proper safety precautions. Read the 5 Things Every Parent Needs to Know here.


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School Buses Back On The Road: When Do Maryland Drivers Need To Stop

As kids head back to school, drivers in Maryland may be a bit rusty about what to do when they encounter a stopped school bus.

Drivers in all 50 states are required to come to a complete stop when the bus stop arm is extended. Maryland allows stop arm cameras that can help investigators piece together what happened after accidents or prosecute motorists who violate school bus safety laws. Learn more here.


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Over 14,000 Residents Visit MCDOT's Tent at the Montgomery County Agriculture Fair in Gaithersburg

The public has until Saturday, Aug. 20 to visit MCDOT's tent that will be staffed every day between 9 a.m. - 9 p.m. Thousands of attendees have already met the pedestrian safety team who is distributing safety educational materials and giveaways. Ride On bus operators are available to answer questions, distribute route information, maps and promote Ride On Flex, Flash and extRa bus service.


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MCDOT Continues to Sponsor Free E-Scooter Safety Training Classes for Individuals 18+

Participants can take a test ride, learn safety tips and get details on basic e-scooter laws. Drop by anytime during the two-hour class. No registration is required to attend and walk-ups are welcome. Individuals must be 18 years of age or older and have a valid driver’s license or ID. The first class is scheduled for Sunday, Sept. 11 at the Upper County Recreation Center in Gaithersburg. View additional classes and details here.


backtoschool

MCDOT Will Participate in MCPS Back to School Fair on Saturday, Aug. 27

Montgomery County Public Schools (MCPS) will host this year's fair at the Westfield Wheaton Mall (11160 Veirs Mill Road) between 10 a.m.-1 p.m. There will be family-friendly activities, entertainment and MCDOT’s pedestrian safety team will be there to promote safe walking and biking to/from school. Free shuttles will be provided from Gaithersburg, Montgomery Blair, Paint Branch and Richard Montgomery high schools.


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Did You Know?

In the Parking Lot Districts (Bethesda, Silver Spring and Wheaton) you can reserve metered parking spaces for a special event and apply for a parking permit or carpool pass by filling out an online form here.

View a list of other parking services here.


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Deer Population Management Program Begins in September

Montgomery Parks issued a press release about their annual 2022-2023 deer population management program that will address the over-population of deer in many areas of the county which result in deer-automobile collisions and more.

Geico offers these tips on how to avoid a deer collision.


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Cycling Can Make You Happier, Healthier, and Even Smarter

There are many things people do to feel happier, from spending time with loved ones to exercising regularly. Physical activity is a great mood booster and cycling has been hailed as one of the most effective physical activities for increasing happiness levels in people. Read the momentummag.com article here.


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Call 311 to Get it Done

If you come across debris blocking the road or the sidewalk or street light outages contact MC311 Customer Service Center by calling 311 in the County or 240-777-0311, 711 for MD Relay TTY, from anywhere, Monday - Friday 7 a.m. - 7 p.m. or follow on Twitter @311MC311.


Thursday, August 4, 2022

MCDOT's Go Montgomery! Transportation Newsletter - August 4, 2022


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rideonbusfarehasstarted

Montgomery County Ride On Bus Resumed Fare Collection on Monday, Aug. 1, with New Rate Set at $1

After 28 months of temporarily suspending fare collection due to the COVID-19 health crisis, MCDOT’s Ride On bus system has resumed fare collection on all services, including Ride OnRide On extRaFlex, and Flash. The new fare is set at $1.

The one-way pre-pandemic fare was $2 per ride and monthly passes, which were $45 per rider prior to the health crisis, are now $22.50. 

County bus fares remain free for seniors (age 65 and older), persons with disabilities and youth under 19 (older if still in high school). Specialized SmartTrip cards are needed and can be obtained through the MCDOT Mobile Commuter Store, Silver Spring TRiPS Commuter Store, any County library or the Montgomery County Division of Treasury in Rockville. Students can also obtain their specialized ‘Youth Cruiser’ card through their school.

For riders transferring from a Metrobus, the Ride On fare will be free. The cost is $1 for riders transferring from Metrorail to Ride On. Ride On passengers transferring to a Metrobus will have to pay the $1 difference in fare. 

The new rates were recommended in a “Fare Equity Study” conducted by MCDOT that recommends the balance of benefits and costs, with benefits primarily accruing to the populations the County is hoping to support. 

To decrease boarding time and reduce long lines, riders are encouraged to use SmarTrip cards or the SmarTrip mobile app (available for Apple and Android). Riders without pre-paid fares are asked to have the exact fare readily accessible.


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REMINDER: SmarTrip Cards Issued Before 2012 Are Due for Replacement

WMATA has installed new faregates at rail stations and upgraded fareboxes on buses. As a result, SmarTrip cards purchased before 2012 will no longer work. If the serial number on the back of your card does not include “0167” it needs to be replaced. For step-by-step instructions on how to replace old cards or transfer balances including Smart Benefits, visit the SmarTrip Card Replacement webpage here. Customers can transfer their balance from a virtual card here.


fareshareonbus

Montgomery County ‘FareShare’ Program Can Help Commuters with Monthly Travel Expenses If They Use Public Transit or Vanpools

Commuters working in Montgomery County can get reimbursed up to $280 a month for using public transit, or vanpooling, by asking their employers to set up a transportation benefits program. MCDOT’s “FareShare” program offers reimbursements to local businesses for their employees’ costs for commuting to work by public transit—and the money is tax-free.

In addition to vanpools, the program could cover expenses incurred by commuters using Ride On bus, Metrobus, Metrorail or MARC train to commute to and from a workplace within Montgomery County.

Businesses looking to implement or expand a transportation benefit program must commit to covering the first $25 per month of travel costs for employees who use buses or vanpools. The County will cover expenses over the initial $25, up to $280 a month. The full subsidy could be as high as $3,360 per year, per employee. It is tax-free for both the employee and the employer. Learn more here.


New Pedestrian Hybrid Beacons

Hawkonwillardave

Hawk beacon was recently installed on Willard Avenue in Chevy Chase.

Pedestrian Hybrid Beacons, sometimes called HAWK (High-Intensity Activated Crosswalk) signals, are designed to help pedestrians safely cross busy streets. The beacon remains dark until a pedestrian presses the signal's push button and activates the signal.

For the pedestrian, this signal works like other pedestrian-activated push-button traffic signals in the County, by stopping traffic with a red signal, allowing pedestrians to cross with a WALK signal.

For motorists, the button activates a flashing yellow signal to alert approaching drivers that a pedestrian is present and that they should be prepared to stop for pedestrians in the crosswalk. The light then turns to a solid yellow and then red light. Drivers are expected to come to a complete stop on red and may proceed when the light goes dark, and the pedestrian has safely moved safely out of the crosswalk.

Montgomery County has installed several of these beacons in high-traffic areas. MCDOT has been conducting community outreach near these pedestrian beacons to promote their use and educate both drivers and pedestrians on how to use them.

Check out some photos of our recent outreach at the following new HAWK locations: 

Tonight, Thursday, Aug. 4, between 4 p.m. – 8 p.m. the outreach team will be by the Shops at Wisconsin Place promoting the new pedestrian Hybrid Beacon that was installed at Willard Avenue and Hills Plaza in Chevy Chase.

The MCDOT team has plans to visit additional communities over the next few months. Check out the Pedestrian Safety website for updates, here


boydstransitcentermap

Public Invited to Virtual Hearing on the Boyds Transit Center on Tuesday, Aug. 16

Starting at 7 p.m., MCDOT will discuss the 70% design plans for the Transit Center and the public will have an opportunity to provide feedback. 

The Boyds Transit Center project will provide a new bus loop and parking lot on the former Anderson property at the Boyds MARC station. This project will address the increased demand for commuter parking at the Boyds MARC station and future Ride On service expansion from Clarksburg to the MARC station.

Online registration is required to attend. Learn more here.


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Proposed Transit Network to Support the Great Seneca Science Corridor and Surrounding Areas

The Great Seneca Transit Network project will advance the planning, design, and implementation of a new bus network to support the Great Seneca Science Corridor and surrounding areas. 

The network would include 11 stations, dedicated bus lanes and bike lanes, transit signal priority at seven intersections, and new bike and pedestrian connections. The plan is for hubs at the Shady Grove Metrorail Station, the Universities at Shady Grove, and Adventist Shady Grove Hospital. This bus network will provide frequent and reliable connections between Kentlands, Crown Farm, King Farm, the Universities at Shady Grove, Adventist Shady Grove Hospital, Shady Grove Metro, Rockville, and other key destinations in support of the Great Seneca Science Corridor Master Plan. The service, which will be branded as Ride On extRa, is slated to start in 2024. 


thrivesurvey

Council Asks Residents to Complete Survey on Thrive 2050 Plan Related to Racial Equity and Social Justice

The County Council is asking for residents to participate in a survey that will help guide councilmembers in evaluating the racial equity and social justice portions of Thrive Montgomery 2050 draft plan, according to a press release

Suggestions from the survey will be incorporated into a chapter of the plan dedicated to those topics. There is also an invitation in the survey to sign up for in-person focus groups. The work behind the plan is expected to start this September. Learn more here.


bloombergarticle

Diary of a Pandemic Bus Driver

Amid unmasked riders and simmering tensions, a San Francisco bus operator recounts the personal toll of rolling through the Covid-19 crisis. Read the Bloomberg article here.


METRO NEWS

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Rockville Metro Station East Side Closure – Temporary Bus Stop Relocations – Extended Through Early October

The ongoing Washington Metropolitan Area Transit Administration (WMATA) construction and paving work at the Rockville Metrorail station has been extended through at least early October 2022. All bus stops on the East Side will remain closed and temporarily relocated due to this project, which began on Tuesday, June 7. Bus stops have been moved from the east side to either the west side or on the street at MD 355. Wayfinding signs have been placed at the Metro station to help riders locate their bus stops. Learn more here.

Red Line Metro Trains Single-Tracking Until Thursday, Aug. 4

Red Line metro trains are single-tracking between the Silver Spring and Forest Glen metro stations after 10 p.m. each night this week for preventive maintenance. Learn more here.

Shorter Waits Have Started on Blue, Orange and Silver Metro Lines  

Welcome news for customers who ride the Blue, Orange and Silver Metro lines. Trains are arriving every 15 minutes on weekdays, matching service on the Green and Yellow lines. 

The increased availability of railcars will allow Metro to continue running additional trains as needed to reduce crowding and keep trains on standby throughout the system in the event a train is taken out of service due to unexpected maintenance issues. Learn more here.


UPDATE ON CONSTRUCTION PROJECTS

laneclosuresbethesda

Long-term Lane Closure on Wisconsin Avenue in Bethesda

On or about Thursday, Aug. 25, Purple Line crews will institute a long-term lane closure of the southbound right lane of Wisconsin Avenue at Elm Street to allow vehicles to access the Purple Line Bethesda station work zone. The closure will remain in place until the completion of the station work. For details about this work and other planned construction in Chevy Chase, Lyttonsville and Silver Spring click here.

MDOT SHA Making Safety Improvements at US 29 Locations in Montgomery County 

Maryland Department of Transportation (MDOT) State Highway Administration (SHA) is currently working on several projects to improve safety and mobility at key intersections along US 29 in Montgomery County over the next several months. Work on these projects will take place between 9 a.m. and 3 p.m. on weekdays. Learn more here.


floodingclimate

Biden Administration Announces New PROTECT Formula Program to Help Communities Build Resilient Infrastructure

In an ongoing effort to combat the effects of climate change and address the growing costs of extreme weather events negatively impacting communities, the U.S. Department of Transportation’s Federal Highway Administration (FHWA) announced in a press release the new guidance and $7.3 billion in formula funding to help states and communities better prepare for and respond to extreme weather events like wildfires, flooding, and extreme heat.


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Light Rail and Complementary Development Have Broad Effects on Travel Behavior

The goal of investing substantially in public transportation infrastructure and complementary transit-oriented development (TOD) is to create positive outcomes for communities, including reducing carbon emissions, increasing access to jobs, and reducing reliance on personal vehicles. Two new studies highlight additional impacts of these investments: transit infrastructure leading to increased levels of physical activity and TOD residents forgoing driving for non-commute trips.

In one study, researchers reviewed past studies to identify the link between light rail transit (LRT) and physical activity. They found a positive correlation between the presence of LRT and walking, with LRT spurring an increase in walking in seven out of eight studies. With increases ranging from 7 to 40 percent, LRT can be a catalyst for walkable, sustainable neighborhoods. Read the SSTI.us article here.


mcdotbanner

For more information on MCDOT programs and services visit  montgomerycountymd.gov/mcdot and subscribe to receive MCDOT news to your email inbox or mobile phone.

Thursday, Aug. 4, 2022


mcdotonsocial

MCDOT is in the Process of Combining Social Media Accounts 

Follow us @MCDOTNow on TwitterFacebook and Instagram.


FareVideoCC

Watch this video on Ride On’s fare return at the new $1 rate.


mocofair

Visit MCDOT at the Montgomery County  Agriculture Fair, Aug. 12 - 20

MCDOT will be onsite every day between 9 a.m. - 9 p.m. Be sure to stop by and meet Ride On bus operators who will be available to answer questions, distribute route information, maps and learn about Ride On Flex, Flash and extRa bus service. The pedestrian safety team will also be distributing safety educational materials and reflective gear. For information on the fair visit mcagfair.com


rouserguide

New Ride On User Guide Now Available

The new user guide is a great resource for transit users and includes trip planning resources, rider and safety tips, SmarTrip card information and includes a list of transit pricing in Montgomery County.


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Get Ready for Back to School and Sign Up for the Safe Routes to School Newsletter

Summer is still in full swing, but school will be starting up again soon. Safe Routes to School is a nationwide program that aims to improve safety for students who walk and bike to school. Take a minute and sign up for the newsletter here and learn more about promoting safety, traffic rules and encouraging students to participate in the program.


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MCDOT Installs Two New Dynamic Speed Signals on Piney Meetinghouse Road in Potomac

Last week, MCDOT installed new "dynamic speed signs" (DSS) that inform drivers of their actual real-time speed on Piney Meetinghouse Road as part of a pilot program under the Montgomery County Vision Zero initiative to eliminate severe injuries and fatalities from traffic-related incidents by 2030.

Several other sections of County roads will have DSS signals installed this year.


nationalniteoutkentlands

MCDOT Participated in National Night Out on Tuesday, Aug. 2

MCDOT joined the Montgomery County Police Department, along with local first responders, community organizations, and local businesses for Annual National Night Out. 

The Flash outreach team was at the White Oak Garden Apartments in Silver Spring.

The Pedestrian Safety team and Mobile Commuter Store were at the Kentlands in Gaithersburg. View photos from the event here.


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heatmapping

Participate in Community Heat Mapping Campaign

On Sunday, Aug. 7 learn about how to stay cool during extreme heat resilience in Montgomery County here.


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Slow Down and Obey the Speed Limit

According to National Highway Traffic Safety Administration (NHTSA), local roads are more dangerous than highways for speeders. 

In 2020, there were 11,258 people killed in speeding-related crashes, accounting for 29% of all fatal crashes in the United States.

Learn more here.


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Amtrak Trains Moving at Slower Speeds Due to High Temperatures

As temperatures remain high across the country, rail lines exposed to the constant heat can expand and pose a risk to trains that travel across them at high speeds. To keep riders and employees safe, Amtrak imposes heat restrictions that require conductors to slow down. Read the WRIC-TV article here.


articleonevs

Ride-Hailing is Becoming More Electrified, Despite the Barriers

An increasing number of Uber and Lyft trips in the United States, Canada and other countries are happening in a zero-emission car, as ride-hailing platforms push for electric vehicle adoption. Read the GovTech article here.


montgomerymakeover

Registration is Open for the Makeover Montgomery 5 Conference 

This 3-day conference runs from Saturday, Sept. 22 through Monday, Sept. 24 in Wheaton and will focus on all aspects of planning for resilience in the areas of the economy, neighborhoods, infrastructure and the environment. The Montgomery Planning Department is seeking regional ideas to help Montgomery County and other municipalities thrive. Learn more here.


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Call 311 to Get it Done

It's storm season. If you come across debris blocking the road or the sidewalk or street light outages contact MC311 Customer Service Center by calling 311 in the County or 240-777-0311, 711 for MD Relay TTY, from anywhere, Monday - Friday 7 a.m. - 7 p.m. or follow on Twitter @311MC311.